In February of 2016, World Water Academy (WWA) and Waterleidingmaatschappij Limburg (WML) (as partner of Vitens Evides International (VEI) executed a course development project with the City of Cape Town. This project was under the umbrella of the Centre of Expertise for Water in South Africa.
The City of Cape Town has several so-called ‘lines' for responding to calamities and complaints in the water reticulation system. The First Level Response Operator is the frontrunner in case of damage or problems in the network, for example leakages and customer complains. Other Water system operators are in charge of the repairs and other activities. Main tasks of The First Level Response Operator are safeguarding the area, dealing with complaints, advising on the next steps, calling in plumbers and various other tasks.
Due to ageing of the First Level Response Operators and a lack of certified training, the City of Cape Town requested WWA to set up a framework for a course and help the reticulation department to develop and organise a course. The main aims of the week were:
Johan Oost (WWA) and Jan Peuten (WML) started the week in Cape Town on 22 February 2016 with 15 staff members of the water reticulation department of the City of Cape Town. After a week of hard work, almost all goals were accomplished. Only a bit of final polishing was still needed.
For more information, contact Johan Oost